Frequently Asked Questions

Can I order from another store such as Home Depot or Autozone?

Better Built products can be purchased through many of our distributors.  For a comprehensive list of stores and how to find a local store near you please visit our store locator.

What is your return policy?

All purchases must be returned for a refund within 45 days of the purchase date. All returns require pre-approval. You must contact us to receive a Return Authorization.

Any item(s) sent back due to order error will be subject to a 25% restocking fee. Original shipping costs will not be refunded. Any item(s) being returned due to order error must be shipped back at the buyer’s expense.

Please contact us for information regarding your return.

What is the warranty on your products?

All new items purchased on our website carry a one year warranty against manufacturer’s defects. Replacement parts carry a 60 day warranty. Items purchased through a retailer should contact that retailer concerning any warranty information on your product.

Discontinued items – If an item is marked as being a discontinued item then all sales on that item are final. These items are offered at a significantly lower price and therefore do not carry a warranty.

What if an item from my order is lost or damaged in transit?

When the carrier has arrived with your order, BEFORE signing for it, please verify that all items are accounted for and that all items are in good condition. You need to verify the product against the Bill of Lading to ensure that nothing was LOST or DAMAGED in transit. If there are any discrepancies or damaged items you must note this on the freight bill BEFORE signing for it. If your item(s) arrive damaged you should refuse the shipment and contact us immediately.

By inspecting and/or refusing your shipment and noting any discrepancies or items damaged in transit, it allows us to file a freight claim and either replace or issue credit for any damages or discrepancies that you may find. Once you have received and signed for your order as being complete and in good condition there is nothing that we can do for you afterwards.

What shipping method will be used for my order?

Orders are shipped via UPS. Shipments that are too large for UPS will be shipped via UPS Freight. If you have an order that is going UPS you may choose to expedite it during the checkout process. An email confirmation with tracking information will be sent to you upon your order being shipped.

Do you ship outside of the US or to Alaska, Hawaii, and Puerto Rico?

Yes, we currently ship to the US, Alaska, Hawaii, Canada, and Mexico.

When will my order arrive?

All eCommerce orders purchased on our website are shipped through UPS from our New Mexico warehouse. The map below is a general representation of UPS Ground transit times. You can find the estimated transit time using the color code for your location. Note that these times are not guaranteed, just an estimate.

Better Built map

Does This Item Fit the Vehicle I am Shopping For?

You can verify the item fits your vehicle in our application guide by clicking here.

Please verify you are ordering the correct part for your vehicle. If in doubt call our Customer Service Department for assistance before ordering 1-800-366-8269.

How do I order replacement keys and parts?

Replacement keys and parts can be purchased in our online store or ordered through the original retailer.  You may also contact our Customer Support at 1-800-366-8269 to place an order or to find a local retailer.

Can I Order Direct?

All items available for public purchase are located in our online store.  If your product is not listed on our site please contact our Customer Service at 1-800-366-8269.

You may also contact Customer Service to find the nearest retailer to purchase at your convenience.