Unfortunately, we do not sell all items directly to the public. Many items are sold in retail locations. You can contact our Customer Service Department to find a retailer or distributor near you. Some items are currently for sale at Shop Better Built.
Replacement keys and parts can be purchased or ordered through the original retailer, by calling our customer service department at 1-800-366-8269 and placing an order over the phone or place an order online at Shop Better Built.
You can verify the item fits your vehicle in our application guide by clicking here.
Please verify you are ordering the correct part for your vehicle. If in doubt call our customer service department for assistance before ordering 1-800-366-8269.
All new items carry a one year warranty against manufacturer’s defects. Replacement parts carry a 60 day warranty. Some retailers have their own warranties. All warranty decisions for products purchased in a retailer are made by that retailer.
Discontinued items - If an item is marked as being a discontinued item then all sales on that item are final. These items are offered at a significantly lower price and therefore do not carry a warranty.
All ecommerce orders purchased on our website are shipped through UPS from our New Mexico warehouse. The map below is a general representation of UPS Ground transit times. You can find the estimated transit time using the color code for your location. Note that these times are not guaranteed, just an estimate.
If all items are in stock then orders typically ship within 24-48 hours. If you order one or more items that are not in inventory then it typically takes 10-14 days for your order to ship as the out of inventory items must be built.
Orders are shipped via UPS. Shipments that are too large for UPS will be shipped via UPS Freight. If you have an order that is going UPS you may choose to expedite it during the checkout process. An email confirmation with tracking information will be sent to you upon your order being shipped.
When the carrier has arrived with your order, BEFORE signing for it, please verify that all items are accounted for and that all items are in good condition. You need to verify the product against the Bill of Lading to ensure that nothing was LOST or DAMAGED in transit. If there are any discrepancies or damaged items you must note this on the freight bill BEFORE signing for it.
By inspecting your shipment and noting any discrepancies or items damaged in transit, it allows us to file a freight claim and either replace or issue credit for any damages or discrepancies that you may find.
Once you have received and signed for your order as being complete and in good condition there is nothing that we can do for you afterwards.
When the carrier has arrived with your order, BEFORE signing for it, please verify that all items are accounted for and that all items are in good condition. You need to verify the product against the Bill of Lading to ensure that nothing was LOST or DAMAGED in transit. If there are any discrepancies or damaged items you must note this on the freight bill BEFORE signing for it.
By inspecting your shipment and noting any discrepancies or items damaged in transit, it allows us to file a freight claim and either replace or issue credit for any damages or discrepancies that you may find.
Once you have received and signed for your order as being complete and in good condition there is nothing that we can do for you afterwards.
All new items purchased on our website carry a one year warranty against manufacturer’s defects. Replacement parts carry a 60 day warranty.
Discontinued items - If an item is marked as being a discontinued item then all sales on that item are final. These items are offered at a significantly lower price and therefore do not carry a warranty.
All purchases must be returned for a refund within 45 days of the purchase date. After 45 days, we will exchange the item(s) or issue you credit. All returns require pre-approval. You must contact us to receive a Return Authorization.
Any item(s) sent back without a pre-approved RA# will be subject to a 25% restocking fee.
If any item(s) are marked as being discontinued, then all sales are final. Discontinued products are offered at a significantly lower price and therefore do not carry a warranty.
